Since launching My AI, we have worked vigorously to improve its responses to inappropriate Snapchatter requests, regardless of a Snapchatter’s age. 'We take seriously our responsibility to design products and experiences that prioritize safety and age appropriateness. Though the analysis reveals that just 0.01 per cent of My AI’s responses were deemed non-conforming, Snapchat has decided to bring new safeguards to protect underage users on its app. To its shock, the company found users, particularly teenagers were lying about their age and were misusing the chatbot to retrieve age-inappropriate content and using foul offending language. The My AI was made available to premium Snapchat+ subscribers and the main function of it was to assist users to find new trending content such as movies, sports, games, pets, and math, and other topics.Īfter the launch, Snapchat has been reviewing the content and responses of My AI and was on the lookout for 'non-conforming' language, which the company defines as any text that includes references to violence, sexually explicit terms, illicit drug use, child sexual abuse, bullying, hate speech, derogatory or biased statements, racism, misogyny, or marginalizing underrepresented groups. Snapchat earlier in the month announced a new collaboration with OpenAI to integrate the Artificial Intelligence-powered ChatGPT bot dubbed My AI into its social media app.

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